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O & S Installations, LLC is an independently owned and operated company. We are strictly in the business of flooring and tile installation, to include hardwood floor refinishing. We are registered and licensed with the state of
Furniture: O & S Installations, LLC will move common furniture, (if necessary), but will charge a fee for heavy items such as china cabinets, sectionals, office desks, etc. We will make it a priority to move these items carefully, but we are not responsible for their accidental damage during this process. With this in mind, we ask that you empty the room(s) to be serviced as much as possible.
We will not move the following items: Water beds, pool tables, grand pianos, grandfather clocks, lamps, books, dishes, pictures, stereos, file cabinets, valuables or any other non-furniture item. We do not disconnect alarm systems, cable or any electrical connections. Customer must also empty closet(s) that will have new flooring installed.
Appliances: O & S Installations, LLC is not responsible for disconnecting or reconnecting of any gas, water or professionally installed appliances or fixtures. The customer must make arrangements to take care of these situations prior to and after service has been performed.
Toilet: The removal and reinstallation of a toilet can be performed by any responsible person and does not require the services of a professional plumber, unless signs of leakage are noted prior to this service. A new wax gasket is required for all installs and in some instances, a new water line (both supplied by customer). Leaks are immediately noticeable, upon opening the water supply. Leaks will either come from the base of the toilet and/or from the connection points, where the water supply line is reconnected. If a leak or leaks occur from either of these two areas, turn off the water supply and determine the best course of action.
The Owner has the option to have toilet(s) removed and reinstalled by another service provider. These arrangements must be made prior to work being performed. O & S Installations, LLC can perform this service but cannot be held liable for any type of “internal” leak, which are signs of a cracked or broken pipes located under the sub-floor (areas not visible to our service technician and or installer).
Baseboards: O & S Installations, LLC is not responsible for minor scrapes to wall base mold, during the removal and installation of shoemold and/or quarter-round mold. The tools used for proper installation can sometimes scrape or hit the wall base mold. Damages such as holes will be repaired, but our installers will respect your home and try not to cause any mishap(s).
Doors: O & S Installations, LLC will remove interior doors from their hinges, to allow for proper installation of new flooring. We will re-hang your doors once the floor is laid. However, if the installation of the new flooring cause an increase in the height of your floor, your doors will need to be cut to allow for the increase. This service (if applicable) can be provided for a small additional charge “per door” or you can elect to waive this service and have your doors refitted by another service provider. Please note, doors will only be re-hung involving the following services;
· Pre-finished Hardwood & Laminate Flooring
· Tile Flooring
· Carpet Flooring
In the event your service involves “Sand & Finish” application, the customer will be responsible for all door replacement(s), surface vents and or registers due to the nature of this service, unless arrangements have been made prior to your service.
Sand & Finish Flooring: Please note that “Wood is unpredictable”. Those three words account for the vast majority of the problems we encounter, while attempting to change the color of a board using stains. Wood is made up of millions of cells we rely on to absorb pigments and dyes - the absorption rate and capacity of which are affected by an astonishing number of factors (such as the type of wood, age of the wood, condition of the wood) which is why, when it comes to staining, wood is unpredictable. Our technicians will follow all guidelines to ensure a smooth and even finish, but we cannot be held accountable for the shade variations after the staining process. Furthermore, we are not responsible for any defects noted with and/or within the flooring.
Top Coating Hardwood Flooring: This type of service, also referred to as “resurfacing”, involves removing the surface finish of pre-finished hardwood flooring and does not affect the stain/color because no sanding is involved. O & S Installations, LLC will perform this service on hardwood and/or engineered hardwood flooring only. This service involves cleaning, screening and buffing to remove the old damaged finished. Once the flooring is cleaned and prepared, a new finish (oil base or waterborne) is applied. This service will not remove scratches and/or dents present in the flooring. Nor will this service change the existing color of flooring because no sanding is involved.
If you should discover a problem, perceive an act to be out of normalcy and/or have any concerns during your project, please ask the technician and/or installer to stop and IMMEDIATELY contact customer service @ 678-489-3157 or the Installation Manager @ 678-656.9161.
To file a claim, visit the company’s web site, download a claim form and submit by either mail and/ or fax. A company representative will respond within 2-3 business days, upon receipt of your completed form.
O & S Installations, LLC is based in Jonesboro, Georgia and proudly services Metropolitan